Every order is packed by hand and shipped early in the week, so your shrimp spend as little time in transit as possible.
We ship to the 48 contiguous states only. We can't ship to Alaska, Hawaii, U.S. territories, or APO/FPO military addresses.
Shipping Options
| Option | Under $99 | Orders $99+ |
|---|---|---|
| Standard (1–3 business days) | $15 | Free |
| 2-Day | $20 | $5 |
| 1-Day (next business day) | $50 | $35 |
We ship from New York. Standard shipping usually reaches NY, NJ, CT, PA, MA, RI, VT, NH, ME, DE, MD and DC in 1–2 business days. For all other states, Standard can take up to 3 business days, so we recommend 2-Day or 1-Day, especially in very hot or cold weather.
Shipping Schedule
We ship Monday through Wednesday, except holidays, so your shrimp never sit in transit over a weekend.
- Orders received Monday or Tuesday ship this week.
- Orders received Wednesday through Sunday ship the following week.
- We check the forecast at your address before every shipment. In extreme heat or cold, we may hold your order a few days until it's safe to ship.
- You'll get an email with your tracking number as soon as your order ships.
Packaging
Shrimp travel in breather bags, which let oxygen in during transit, inside an insulated box with styrofoam and cellulose insulation. We add a heat pack or cold pack when the weather calls for it.
When Your Shrimp Arrive
- Open the box as soon as it's delivered.
- Check the bag before opening it. If any shrimp look dead, take your claim photos first (see below).
- Acclimate your shrimp slowly to your tank water. Drip acclimation over 1–2 hours works best, especially for Caridina.
Live Arrival Guarantee (DOA Policy)
All live shipments are covered by our live arrival guarantee. If any shrimp arrive dead, please file a claim within 2 hours of delivery:
- Take two clear photos of the unopened bag.
- Take one photo of the bag next to our shipping label.
- Email the photos and your order number to info@soshrimp.com.
Refunds cover the dead shrimp only. Shipping fees are not refunded.
Returns
All sales are final. Because our shrimp and plants are living animals and plants that can't safely travel back to us, we're unable to accept returns or exchanges on any product.
If anything arrives dead, our Live Arrival Guarantee above has you covered. For any other problem with your order, email us at the address above and we'll be glad to help.