All live shipments have 100% live arrival guarantee. In an event of dead on arrival, two clear photos of unopened breather bag are required within 2 hours of arrival, refund will be issued for the dead shrimp.
All orders are shipped within 5 business days. Our normal shipping schedule is Monday, Tuesday, and Wednesday, except postal holidays.
Shrimps are shipped in breather bags, insulated with styrofoam and cellulose insulation, heat pack/cold pack will be added if necessary. If you need to receive your order in a specific day of the week, please leave a message on the order or send us an email, we will try our best to accommodate.