DOA/Shipping policy

COVID-19

Due to the current situation and shipping delays, we will now only ship on Mondays, Tuesdays and Fridays. Please allow up to 2 weeks for your order to be processed and shipped.

D.O.A Policy:

All live shipments have 100% live arrival guarantee. In an event of dead on arrival, two clear photos of unopened breather bag are required within 2 hours of arrival, refund will be issued for the dead shrimp only. Shipping fees are not covered by our DOA policy.

Shipping:

$14.95 Standard Shipping, 1-3 business days via USPS Priority Mail or UPS Ground.

$44.95 UPS Next Day Air, overnight shipping to most areas.

Our normal shipping schedule is Monday, Tuesday, and Wednesday, except postal holidays. 

Shrimps are shipped in breather bags, insulated with styrofoam and cellulose insulation, heat pack/cold pack will be added when necessary. If you need to receive your order in a specific day of the week, please leave a message on the order page or send us an email, we will try our best to accommodate.

 

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