Shipping / DOA policy

COVID-19

Due to the current situation and shipping delays, we will now only ship on Mondays, Tuesdays and Fridays. Please allow up to 5 business days for your order to be processed and shipped.

 

Shipping:

$14.95 Standard Shipping, 1-3 business days via USPS Priority Mail or UPS Ground.

$24.95 UPS 2nd Day Air

$44.95 UPS Next Day Air

We ship on every Monday, Tuesday, and Wednesday, except postal holidays. 

Shrimps are shipped in breather bags, insulated with styrofoam and cellulose insulation. Heat pack/cold pack will be added when necessary.

All orders are usually shipped within 5 business days. In case of extreme weather conditions, we may hold on to shipping for a few more days or until we deem it is safe to ship. 

 

DOA Policy: We guarantee live arrival on all shipments. In an event of dead on arrival, please follow these steps to file a DOA claim:

  • Take two clear pictures of the unopened bag.
  • Take one picture of the bag next to our shipping label.
  • Send the pictures and your order number to info@soshrimp.com.
  • All claims must be filed within 2 hours after delivery.
  • Refund will be issued for the dead shrimp only. Shipping fees are not covered by our DOA policy.
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